RPA is only the beginning.
Due to the complexity of different documents, RPA is not able to fully automate documentation. RPA delivers significant benefits by automating well defined tasks that are repetitive and structured. 80% of all the data in all the companies consists of unstructured or semi-structured data. RPA struggles to process document forms of data such as text, natural language and web content.
Document automation or a.k.a cognitive automation delivers major benefits across industries, from finance to healthcare services. Cognitive automation consists of various capabilities such as Artificial Intelligence, Machine learning, fuzzy logic and more, to perform tasks and process semi structured data that traditional RPA can't handle. This allows companies to implement automation in various areas and department to see significant productivity gains.
Research shows that around 30% of daily human work is highly repetitive and van be achieved with only RPA. However, traditional RPA solutions are designed to perform simple, repetitive tasks that are rule based and do not require a human for decision making. In order to continue to improve automation implementations and to realize even greater gains and achievements, organisations will need to utilize more powerful cognitive technologies.